Hollis Threads Policies
At Hollis Threads, we want to make sure shopping at our welcoming Quilt Shop is as enjoyable as possible. That’s why we’ve worked hard to make sure our store policies are fair, clear and transparent. You can find a full outline of our policies below. If you can’t find the information you’re looking for, get in touch. We look forward to serving you at Hollis Threads.
All items will be shipped via USPS. We try to process and ship orders the same day the order is made, next day at the latest. Weekend orders will be shipped on Monday. We will use the most economical option to ship your order. Unfortunately, we cannot replace lost packages. You will receive a tracking number once your product ships. If your package arrives damaged, we will do our best to make it right, please contact us with pictures of the damage.
Any customized orders will not be refunded. Due to the speed of processing, once the order has been placed it cannot be canceled.
If you receive a product you are not happy with, we will do our best to make it right. We will consider a refund once we have received the product back in it's original condition. It must be unwashed and unused. If you decide to return the product, the process must be started within 14 days of receipt. We will do our best to make sure you are getting the product that you want. If you have questions, contact us, we are happy to send you more pictures or provide you with more information.
We want to reward our loyal customers. For every dollar spent on regularly priced merchandise you will receive 1 point. Once you have collected 200 points you will receive $20 to spend on any products in our shop.